FAQ:

How to maintenance?

1. There would be accumulated dust if you put it in a place for very long time, You can use the hair dryer with cold wind to remove the dust.

2. If it was seriously dirty, you could sink it into salt water with high concentration for 10 minutes and then add neutral detergent and then rinse twice.

3. Don't wash it by hands. We suggest that you don't need to wash it by hands and don't wash too frequently. It will fade if you wash it too frequently.

4. Please don't put it under strong sunshine. You'd better to dry it by the natural wind.

Is there any color difference between the picture with product?

Due to the difference of the computer monitor and the light, the item's color may be slightly different from the pictures. Please understand. Make sure you don't mind before you place an order.

Will the product fade?

It will not easily be faded, but you need notice these tips:

1. Please don't put artificial plants exposure under the sun for a long time, or they will lose their bright colors and became increasingly bleak.

2. Please don't spend long time putting artificial plants in the water, especially hot water, or flowers will fade.

3. If there is sticky dust, we suggest customer to use soft brush dips in water swept gently petals and leaves. Also you can use light concentration of salt water soak for 2 hours, then gently shake again in clean water, then hang to dry in ventilated place, keep away from the sun and dust removal to ensure color still gorgeous.

Does the product have smell?

The artificial ivy vine is dyed and processed, It is normal that the leaves may have slight odor. They are non-toxic and harmless, and the smell will disappear after being placed in a ventilated environment for a while.

Will transportation cause product deformed?

If the flower is deformed, it can be steamed with water or placed in the sun or placed by hand.

How do I pay for my purchase?

Alipay (escrow), Credit Card are accepted.

if you have request on items, contact with us or make a message under the order.

We will ship items out within 7days after you made the payment.(Holiday except).

Please check carefully your shipping address and information so that you can receive your good on time.

Shipping and return policy:

1. We usually process the order within 24 hours of receiving the payment.

2. If you choose Cainiao Super Economy Global. When the package leaves China, it cannot be tracked. Most countries need about 20-60 days.

3. AliExpress Standard Shipping is estimated to take 15-60 days and can be tracked in most parts of the country.

4. Recommended delivery: Aliexpress standard delivery - more stable, safer and faster.

5. We also provide DHL, UPS, EMS and other courier services. If you need it urgently or in large quantities, please feel free to contact us.

Dropshipping and wholesale:

1. We drop ship everywhere in the world. If you have any questions or concerns, please feel free to contact us.

2. We will provide the best wholesale price and recommend the best goods.

Not yet received goods or good damage?

If you don't like this product;

If it is received, but it be damaged;

If you have not received an order;

Please contact us and we can solve all your problems. Please don't open the dispute and give a bad feedback.

Feedback:

1. If you are satisfied with our products and services, please leave 5 stars feedback, we will be very grateful (project description 5 stars, communication 5 stars, transportation time 5 stars).

2. If the product you received is damaged or the style is wrong, please do not leave any negative feedback first, please contact us, we will deal with and find the best solution, your satisfaction is our motivation to do better.